Shipping/returns

We are allowed to return an order once for an exchange of size/style without penalty from the manufacturer, but this does require you pay shipping back for exchange. We pay to have the replacement shipped to you.  There is a $15 restocking fee and additional shipping fees for any further exchanges.  Shipping fees are non-refundable unless we made the mistake or it's a warranty return. 

If a return is necessary, please contact us by email at customerservice@boots99.com so we can furnish  a RETURN AUTHORIZATION number to place on the package and the address to which the boot is to be returned.  

All returns/exchange requests must be submitted within 10 days of receipt of the merchandise. Products must not show ANY evidence of wear (try them on inside on carpet) and the original tags must still be attached. All other order cancellations and returns are subject to a restocking fee of 15%. We will do everything we can to make your shopping experience a pleasant one. Please send any questions to customerservice@boots99.com or sales@boots99.com