PLEASE REVIEW OUR POLICIES BEFORE PLACING AN ORDER. IF YOU NEED MORE INFORMATION, PLEASE CONTACT US.
By placing an order with us, you are agreeing to our sales, shipping and return policies as outlined below. Our policies cover all orders received through any of our websites, as well as orders received by fax, email or telephone.
Return Policy
- Return Authorization Number (RA#): All returns require a Return Authorization Number. Contact us at returns@boots99.com within 30 days of receiving your order to request an RA# and the correct return shipping address. Once issued, you have 30 days to return the item before the RA# expires and a new one must be issued.
- Returns Without RA#: Items returned without an RA#, with an expired RA#, or sent to an incorrect address may face delays and incur additional shipping charges, which are the customer's responsibility. Shipping fees are non-refundable.
- Return Shipping: Customers are responsible for ALL return shipping charges.
- First Exchange: Free shipping on the first exchange for orders within the contiguous USA.
- Subsequent Exchanges: Additional shipping charges apply.
- International & PO Box Addresses: Additional shipping fees apply for exchanges to addresses outside the contiguous USA, APO/FPO locations, and PO Boxes.
- Condition of Returns: Returns must be in their original packaging, unused, and free of wear (including soles for footwear). If items show signs of wear or are not in returnable condition, no exchange or refund will be issued, and the item will be returned to the sender.
- Restocking Fees:
- Footwear: $20 per pair restocking fee for refunds.
- Other Products: 20% restocking fee for all other returned items.
- Shipping: Shipping fees are non-refundable.
Return Policy for Discontinued/Closeout Boots
- No Warranty: Discontinued and Closeout Boots do not carry any warranty.
- Condition: As long as the boots are new/unworn and in their original packaging, they may be exchanged for another size (if available) or returned for credit toward the purchase of another item of equal or greater value. No cash refunds.
General Sales Policy
- Availability Check: To check the availability of a specific brand, style, or size, contact us at sales@boots99.com for the latest information.
- Order Fulfillment: Orders may be drop-shipped directly from manufacturers or distributors, but all orders, returns, exchanges, and refunds are processed by Outdoor Country. We only share your shipping address and product details with the fulfillment center.
- Communication: All order or return-related communication will be sent to the email address provided on your order form. If you do not receive confirmation or a reply within 24 hours (excluding weekends and holidays), please check your spam folder.
Cancellation Policy
- Order Cancellations: Once an order has been sent to the fulfillment center, it cannot be canceled. You will need to complete the delivery and return the item according to our return policy. Please do not refuse the shipment, as additional charges may apply.
Undeliverable and/or Refused Deliveries
- Additional Fees: Orders that are refused, undeliverable, or unable to obtain a signature on "signature required" shipments may incur additional fees. These fees will be deducted from the refund or charged before re-shipment.
Signature Required Shipments
- Signature Confirmation: For certain orders, a signature will be required upon delivery. This will be noted in your sales receipt. If the delivery attempt is unsuccessful, you will be notified by email and will need to arrange for a redelivery with the shipping service. The carrier will make up to 3 attempts to deliver before returning the package to the sender.
